Wednesday, March 29, 2017

Officer injured while trying to arrest man at Fairview Heights bar (St. Louis, MO)

Headline reads: Officer injured while trying to arrest man at Fairview Heights bar

The story:  A Fairview Heights police officer responding to a bar fight was punched in the mouth Friday night by a man whom he had unsuccessfully sought to stop with a Taser.

Both the man and his girlfriend were arrested and taken into custody at the Just One More bar at 10234 Lincoln Trail.

The officer, who is a patrol sergeant, received treatment at a hospital for cuts to his lip and elbow, which required stitches.

Police said the incident began about 10:30 p.m. when they received a call about a man throwing and breaking bottles and patrons attempting to restrain him.

An officer arrived within a minute after being dispatched and saw a man walking from the bar. He was later identified as Douglas D. Neumeyer, 45, of Swansea. He was highly intoxicated and refused to comply with repeated commands, police said.

Neumeyer became aggressive toward the officer, who attempted to use the Taser on him, police said. Neumeyer was unaffected by it. He then punched the officer in the mouth as they struggled, according to authorities. Several more officers arrived and arrested Neumeyer after a short scuffle.

Neumeyer, of the 1000 block of Western Avenue, was charged with aggravated battery to a police officer and resisting a peace officer causing injury. He was being held in lieu of $50,000 bail.

His girlfriend, Julie D. Brannan, 46, of the 1000 block of Windshire Drive in Mascoutah, was charged with obstructing a peace officer. She was being held in lieu of $1,000 bail.


Color Commentary: This is small snapshot of everyday life here my friends, but a very good point is to be made with this article. Intoxicated people are going to pop up in bars, restaurants, and nightclubs---it's been happening for quite a while.  We as a community do our best to prevent intoxicated individuals from entering our establishments and or becoming intoxicated while they are there, but like the liquor itself...sometimes it sneaks up on the staff and the next thing you know you have yourself a situation.

With that being said, the moral of the story is that people quite often don't respect the police---so how do you think you'll treat your staff and management team?  You have to train your staff that people can often have zero respect for authority and how to respond to this reality.  You need to have a plan in place, to train staff, and The C.A.L.M. Standard should be the foundation to help train your team. 

That being said, even with a great plan in place...the reality is that sometimes people just can't be reasoned with. I've lived those realities countless times and see it daily in my inbox every morning when I wake up. What's your plan? #CALMbarsafety

Stay classy Douglas...

Monday, March 13, 2017

Woman "shocked" ---But I'm Not

Headline reads: Woman "shocked" and "angry" after alleged assault by bouncer at Annie's Pub...

The story:  
The Facebook page for Annie’s Pub in Ste-Anne-de-Bellevue boasts that the waterfront bar is the place “where every day has a great night!”

Pointing out scratches and bruises on her arms, knees, and chest, 22-year-old Isabelle Miles would strongly disagree.

On Thursday night, while dancing with a drink in hand on the crowded dance floor, Miles says she intervened in a fight between two other girls.  However, she was the one aggressively handled by the bouncer coming to diffuse the situation.

“The bouncer came, pinned me in a chokehold—my feet were off the ground, and I kept repeating ‘I can’t breathe,’” Miles told CTV News.

Miles says the bouncer told her she was being kicked out because he thought she threw a drink, but she explained that it was knocked out of her hand by the commotion within the crowd.

However, Miles — due to her androgynous appearance — believes that the bouncer in question may have mistaken her for a man.

“I was trying to say, with the little bit of air that I had that 'I’m a girl,’” Miles said, adding that the other fighting girls were pulled out of the bar by their coats.

“Because he thought I was a male, he thought it was okay to chokehold me, being 5’1 and weighing 100 pounds,” she said. Witnesses said that the bouncer was well over 200 lbs.

While another bouncer held the door open, Miles says she was hoisted onto the pavement outside without a jacket. The temperature on Thursday night was well below zero degrees, but she was not allowed back into the bar to retrieve her things.

“I didn’t know what to think or do. I had blood on me — I was shocked.”

The general manager of Annie’s wouldn't comment on this particular case, but he acknowledged that something happened. He said that he would review security footage and speak with his staff.

Miles photographed her injuries: a number of prominent scratches, bruising between her breasts and a large scrape on her hand that she fears may affect her day-to-day career as a painter.

Miles says she’s been having trouble sleeping, in part due to the pain, and also because she is so angry.

“Gender should not have a play,” said Erika Miles, the victim’s sister. “You should be trained to be able to assess the situation properly. You don’t just need muscle: you need brains.”

Meanwhile, Miles has filed a police report and is pressing charges.  via

Color commentary by Steve Guidry

You know why I'm not shocked?  Because I've witnessed this "move" well over 1000+ times from twenty or more bar and nightclub staffs---minimum.  In fairness, it wasn't always "choking a female" (although often it was choking someone and holding someone in not the best manner) but the situation of physically "bouncing" someone out (hence the term) into the cold and leaving them out there...yeah...I've seen that happen thousands and thousands of times.  To my point, this is why I'm not shocked and this is one of the thousands of reasons I created C.A.L.M. Bar Safety.

To learn more about what your staff should do when they encounter conflict, and how to prevent, avoid, and correct this behavior, please visit or
By Steve Guidry

Tuesday, August 9, 2016

Woman, 19, Bit Off Female Cop's Ear Following Brawl Outside Massachusetts Bar


Via -
August 9th, 2016 - The Smoking Gun
Meet Emma Wiley.

The 19-year-old collegian allegedly bit off the ear of a female cop who was trying to get her into a police cruiser following a brawl early Sunday outside a Massachusetts bar.

According to a Salem Police Department report, officers responding to a 911 call about a fight in progress found Wiley tangling with another woman as a crowd of more than 100 people milled about.

Wiley, cops noted, had a fist full of the other combatant’s hair and was trying to throw her foe to the ground. Pictured at right, Wiley was also “screaming uncontrollably.”

After officers separated the pair and began escorting Wiley to a squad car, the teenager--who studies criminal justice at Salem State University--yelled, “I’ll fucking kill you all. Don’t fucking touch me!”

As police struggled to get Wiley inside a cruiser, she lunged at the face of Officer Jessica Rondinelli, a rookie cop who has been on the job barely a month. Wiley, cops charge, “grabbed a hold of Officer Rondinelli’s right ear in her teeth and refused to let go.” Rondinelli yelled, "She has my ear!"

Wiley released her bite when Rondinelli, 27, gouged her in the eye. “She bit my ear off,” Rondinelli then told fellow officers. The cop’s right ear was bleeding and had a “jagged chunk missing from the top of it,” according to the report.

As Rondinelli was rushed to a local hospital, Wiley threatened to have “every one of us cops killed,” an investigator noted.

Officers subsequently found a piece of Rondinelli’s ear in the rear compartment of the car used to transport Wiley to the Salem police station. An officer “quickly put the piece in a plastic bag” and brought it to the hospital where Rondinelli was being treated. But Rondinelli was informed by a doctor that, “due to the risk of infection, the nature in which her ear had been disfigured it was unlikely that attaching bitten off piece was possible and her ear was going to be permanently marred.”

Wiley, a Marblehead resident, was charged with an assortment of crimes, including mayhem, aggravated assault, assault and battery on a police officer, and making threats to kill.

The teenager yesterday pleaded not guilty to the charges and was ordered held without bail by a District Court judge. In arguing for Wiley’s detention, a prosecutor stated that Rondinelli had been “forever maimed” by the defendant...


Police hunt woman who 'blinded man with her stiletto heel in fight at night club'

The attacker is alleged to have taken off her shoe and hit the 27-year-old reveller three times over the head with it as they fought at Le Chic Bar in Bournemouth. Read more at

Example #

Shocking moment boozed up primary school teacher launches foul-mouthed rant at nightclub bouncers

 Watch video: 


Just a few words here Steve Guidry 

Some of you may be shocked by the first article with the for me...nothing really shocks me anymore in this business.  What I want to touch on briefly in this editorial is the female factor in nightlife...

Intoxicated women can be some of the most difficult people on the planet to deal with when you're operating a bar, restaurant, or nightclub (it's my opinion women assume no one is going to get physically aggressive with them based on society norms, therefore they can often take verbal insults to new colorful heights, sometimes exceeding far beyond the verbal capabilities of their male counterparts). 

In my experiences, women can be just as aggressive or in some cases, worse than men can be.  The problem this poses for "green" staff members, for an unseasoned team, or for new police officers apparently, is that we-they may sometimes let our guard(s) down because the customer is in fact...a woman. 

What I want to highlight is that when addressing a situation with one or more females involved, always treat the situation no different than you would a male or group of males, in the sense that anything can go wrong at any given time and that women can be just as mean, violent, or aggressive as a man or men can be.  

I've got plenty of stories about women punching customers, kicking me, clawing me, clawing others, pulling hair on dance floors, punching others right in front of the police, slapping people at the bar, using high heels in bathroom brawls, throwing objects at people, and it goes on, and on, and on, and on!  

For any and all situations, have your customized version of the C.A.L.M. conflict response plan in place and never under estimate someone just because they are a woman...or else you may end up like this police officer did.  I'm not saying the police officer under estimated the situation, as I wasn't there. What I'm stressing is that you should respond and treat every conflict equal, no matter how small it seems or who is involved---as it can escalate at a moments noticeI live by the rule of thumb and always think to myself, "this person here could be good old fashioned crazy, they could be on drugs, or on their last nerve and lost their job, they could have a weapon on them or in their car, and this person may be willing to bite my ear off...or worse kill me and everyone else who gets in their way."  
If you stick with that mentality, better things tend to happen.  That's how I have approached nearly every situation in my venues over the years...and it's served me pretty damn well!

Because in the end you can't take anything personal, and we all just want to make our money, go home, and dive into a frozen pizza or perhaps a Steak N Shake Frisco Melt with some fake cheese sauce on the side, right? 

For more information about increasing hospitality safety and sales, please visit or
By Steve Guidry



The Salem (Mass.) News,
September 7, 2016

SALEM, Mass. (AP) — A rookie Massachusetts police officer who lost part of her ear when it was bitten by a woman she was arresting outside a bar has sued the suspect and the tavern.

The Salem News reports that Salem Patrolwoman Jessica Rondinelli’s suit seeks monetary compensation for lost income and medical expenses, as well as compensation for permanent scarring.

The suit says the bar was negligent for serving an underage patron.

Prosecutors say Rondinelli was responding to a fight outside the bar in the early morning hours of Aug. 7, and while Rondinelli was putting 19-year-old Emma Wiley in a cruiser, Wiley bit off a piece of the officer’s ear. Doctors were unable to re-attach it.

The bar’s manager declined to comment. A message left for Wiley’s attorney was not returned.



Tuesday, May 3, 2016

GOOD IDEA - Wellingborough bar staff given breathalysers by police in bid to reduce violent crime

Article From the UK's Northhamptonshire Telegraph 
March 23, 2016

Police in Wellingborough have provided town centre bar staff with breathalysers as part of their bid to reduce violent crime.

Verbatim from the Northhamptonshire Telegraph:   
Wellingborough Pubwatch and police are raising awareness of how a night out can lead to a fight and the loss of life through their ‘One Punch Can Kill’ campaign.  Bar staff have now been given materials to help prevent incidents ahead of the Easter bank holiday weekend.  Wellingborough sector commander Insp Lara Alexander-Lloyd said: “We want everyone to be able to enjoy the pubs and clubs in Wellingborough, but would encourage people to consider how much alcohol they consume.
“What can start out as a fun night drinking with friends can easily turn into a nightmare.
“Just one punch can ruin the lives of both the victim and the person who throws the punch.”
Wellingborough Safer Community Team Sgt Sue Torrance said: “We need people to play their part by thinking out their actions before getting involved in a fight on a night out.”  Wellingborough Pubwatch is supporting the police initiative and encourage their customers to walk away from issues, or, in venues with door supervisors, advise them of the problem.  This allows drinkers to continue their night and prevent them from potentially being barred from all pubs within our scheme.
Police are advising people heading out to know their limits and stay in control, and avoid drinking in rounds.  They are also advising people to recognise when it’s time to slow down, stick with friends and look out for each other, and walk away from arguments and confrontation. If it persists they should seek out door staff or a police officer.

There are a few things I want to comment on...

Why do the British always spell recognize...recognise?  And breathalyzer.  Anyway...what were we talking about?   Booze, right.

This is actually an excellent idea, especially for entertainment districts or high-volume venues.  

True story.  Two guys get out of a cab, it's a Sunday night, fall 2015.  I'm standing out front of one of the venues I helped build, that I now consult on.  The GM, the doorman, and I are standing there and we notice one guy stumbles out of the cab.  I immediately say, "hey, we can't---" before I can finish, the doorman says, "I saw that."  

They walk up, the more sober guy is informed that his friend is too intoxicated to come in, and an argument begins.  We diffuse it, but he's really aggressive telling us he's sober.  Right when I think it could get ugly, one of our off-duty police show up to work for the evening, in uniform.  The more sober guy says, "you know what, let's ask the expert you f***ing 'bleeps."   They talk to the police, they get the same result, no entrance.  They leave...whatever.

If, we used this tactic in our city, this would have been a PERFECT time to break out the breathalyzer and say, "you think you're sober, blow on this bad daddy, sir!"  

He would have blown a .18 and probably grabbed that sucker...and probably threw it across the street and broke it.  Why?  Because that's what intoxicated people do at the front door of bars and nightclubs...they make terrible decisions...they deny doing it...the police arrive...and they tell you and the police they have great lawyers and are going to sue you. Maybe have heard that, oh, 1000+ times?

No but seriously, they do that stuff.  No but really, they do.  

With that being said, I still think it would be a great idea...and you know what would be an even better idea---to convince a group of clients to do it one night, notify the news, notify the police about what an awesome idea this is...and then disucss how it went and what great establishments these places are.  Now you don't do this for everyone for heaven's sake, just as a deterrent or for situations like the one I told you about.  

For more information about increasing hospitality safety and sales, please visit or email me and I'd be happy to speak with you. 

Steve Guidry